Privacy Policy

Rugby Collective (rugbycollective.co.nz)

At Rugby Collective, we respect your privacy and are committed to protecting your personal information with care, transparency, and integrity.

This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

Information We Collect

To deliver a seamless and considered experience, we collect personal information when you interact with our website or services.

Website & Device Information

When you visit our site, we may automatically collect:

  • Browser type and version

  • IP address and approximate location

  • Time zone

  • Cookies and usage data

  • Pages viewed and interaction behaviour

Purpose:
This information allows us to ensure the website functions optimally, enhances your browsing experience, and helps us improve our services.

Order & Transaction Information

When you make a purchase or enquiry, we may collect:

  • Full name

  • Billing and shipping address

  • Payment details (securely processed via third parties)

  • Email address

  • Phone number

Purpose:
To process and fulfil your order, communicate with you, manage delivery, and maintain a high level of service.

Customer Support Information

If you contact us, we collect the information you choose to provide so we can respond effectively and assist you.

How We Use Your Information

We collect and use your personal information only where reasonably necessary to:

  • Process and deliver your orders

  • Communicate with you regarding purchases or enquiries

  • Improve our website and customer experience

  • Send updates, releases, or offers (only where you have opted in)

  • Prevent fraud and ensure the security of our services

Disclosure of Information

We only share your information where necessary to operate our business or where required by law. This may include:

  • Shopify (our eCommerce platform)

  • Payment processors

  • Shipping and logistics providers

  • Professional advisors or regulatory authorities (if legally required)

Where information is shared, we take reasonable steps to ensure it is protected.

Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.

Your data is stored securely through trusted platforms (such as Shopify), which may store data on servers located outside New Zealand. Where this occurs, we ensure appropriate safeguards are in place in line with New Zealand privacy requirements.

Cookies

We use cookies and similar technologies to enhance your experience, including:

  • Remembering your preferences

  • Enabling checkout functionality

  • Understanding website performance and usage

You can manage or disable cookies through your browser settings. Please note this may affect the functionality of certain features.

Your Rights (New Zealand Privacy Act 2020)

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your personal information

If you believe your information is incorrect, you can request a correction. If we do not agree, you may ask us to attach a statement of correction to your information.

To make a request, please contact us using the details below.

Retention of Information

We retain your personal information only for as long as it is required for business or legal purposes.

Minors

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

Contact Us

If you have any questions, or if you would like to access or correct your personal information, please contact: rugbycollectivenz@gmail.com